PRIVACY POLICY
This Privacy Policy of
Saheli Jewellers and the User is effective as on 1st November 2022
1. Introduction
1.1. Saheli Jewellers an Indian company incorporated as per the provisions of the Companies
Act, 2013, having its registered office at Chattisgarh, (“Jeweller”, “We”, “Are”, “Us”, “Our”) are committed to protecting Your privacy and
grant importance to the confidentiality of Your data over internet. We conduct
our business by abiding by the laws applicable on data privacy and data
security in the country.
1.2. This document is published and shall be construed in accordance with the provisions
of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data of Information) Rules, 2011, under Information
Technology Act, 2000, that require publishing of the Privacy Policy for
collection, use, storage and transfer of sensitive personal data or information.
1.3. This privacy policy (“Privacy Policy”) shall apply to all persons using or accessing
(“Users”, “You” or “Your”) any or all products, services, features or
content offered on the mobile application or the website “Saheli Jewellers” (“Platform”).
1.4. This Privacy Policy is intended to inform You about the personal information that is
collected from You, how Your personal data may be used and disclosed, how You
can control the use of Your personal data, and how Your personal data is
protected when You use the Platform.
1.5. Use of this Platform is available to persons who can enter into legally binding
contracts under the Indian Contract Act, 1872, or We presume adequate and
lawful parental consent in case the personal information is shared by a User
under the age of 18 (eighteen) years.
1.6. This Privacy Policy is a legally binding document between You and the Jeweller. The
terms of this Privacy Policy will be effective upon Your acceptance of the same
(directly or indirectly in electronic form, by clicking on the “I
accept” tab or by use of the
Platform or by other means) and will govern the relationship between You and
the Jeweller, for Your use of the Platform.
1.7. By accessing the Platform, You expressly consent to Our collection, storage, use
and disclosure of the Information (as defined hereunder) in accordance with the
terms of this Privacy Policy.
1.8. The information about the User is collected by Us as (i) information supplied by
Users; (ii) information automatically tracked during User’s navigation on the
Platform; and/ or (iii) communicated directly to Us via e-mail or
telephone or another channel.
1.9. For any service that User may use, We only collect the data that is strictly
necessary (i) for the delivery of the services, (ii) for the performance of a
contract for which User is a party, (iii) for which User has given consent for
such processing of data, or (iv) for compliance with a legal obligation to
which We are subject.
1.10. This Privacy Policy does not require any physical, electronic or digital signature
and is a legally binding document between the User and Us.
2. Information that We collect
2.1. If You visit Our Platform just to browse, read pages, download information or You
register for our services, Your browser automatically transmits to Us following
unidentifiable information using various technologies, such as cookies, tags,
and web beacons (including but not limited to):
2.1.1. Your computer’s Internet Protocol Address (IP);
2.1.2. Domain servers;
2.1.3. Web pages and links You visit, advertisements You view;
2.1.4. Your bandwidth speed and information about the about the software programs
that are installed on Your computer;
2.1.5. Standard server log information;
2.1.6. Other information with respect to User’s device, operating system, interaction of
User device with the Platform and applications. (“Web
Browser Information”); and
2.1.7. The above listed Web Browser Information cannot and does not identify You
personally.
2.2. Details that You provide to Us in order to use Our services:
2.2.1. Contact data (such as name, address, email address, phone number and date of birth);
2.2.2. Copy of Aadhaar Card information You may provide as proof of identity or address for
KYC processes;
2.2.3. About Your location such as time zone, postal address and location details) to
provide You better & prompt customer service;
2.2.4. If the User communicates with Us by, for example, e-mail or letter, any
information provided in such communication may be collected by Us;
2.2.5. Your photo if You choose to add one to Your profile on Platform; and
2.2.6. Information from Your smartphone as per app store/play store policies. You authorize Us to
have access to this information and You agree that We may collect and use this
information in accordance with this Privacy Policy.
2.3. Access the file storage for saving the receipt of the purchases:
2.3.1. Financial data (such as account details, e-wallet details, bank account or credit or
debit card details or other payment instrument details etc.) [or credit score]
that User may have provided Us. We work with multiple payment processors who
store these details in encrypted format. All Our payment processors are Payment
Card Industry Data Security Standard (PCI DSS) compliant; and
2.3.2. Personal information stored with third parties that You choose to provide to Us, such as
Your social media account information and Your social media contacts. By
linking Your third-party accounts or using third party sign-in services, You
authorize Us to have access to this information and You agree that We may
collect and use this information only in accordance with this Privacy Policy.
2.4. All such information is stored or used for processing orders and under no
circumstance are any of these details made available in the public domain.
However, We may use this information to share with You additional and/ or
upcoming information regarding the services Platform in accordance with this
Privacy Policy.
2.5. If You choose not to provide Your Personal Information that is mandatory to
process Your request, We may not be able to honour Your request.
3. Cookies and Web Beacons:
3.1. To improve the responsiveness of the sites for our users, We may use cookies, or
similar electronic tools to collect information to assign each visitor a
unique, random number as a User Identification (User ID) to understand the
User's individual interests using the Identified Computer. Unless You
voluntarily identify Yourself (through registration, for example), We will have
no way of knowing who You are, even if we assign a cookie to Your computer. The
only personal information a cookie can contain is information You supply (an
example of this is when You ask for our Personalised Horoscope). A cookie
cannot read data off Your hard drive. Our advertisers may also assign their own
cookies to Your browser (if You click on their ads), a process that we do not
control.
3.2. Our Platform and emails may use web beacons in conjunction with cookies to compile
statistics about site usage. Web beacons are small pieces of code (also called
pixels) that are embedded on the pages of websites/ Platform or
emails. We do not use web beacons to collect personal identifiable information
about visitors. We
may use these technical methods to analyze the Platform’s
performance and reliability data such as timing (e.g., page load) metrics on
our sites. We may also use web beacons in HTML emails that we send subscribers
who have opted in to receive email from us, to determine whether our recipients
have opened those emails and/or clicked on links in those emails.
4. How We use Your Information
4.1. For providing You services:
4.1.1 To allow our professionals, business partners to assist us with providing services
to You, to connect with You to provide their services/products You may
specifically consent to be contacted for;
4.1.2. To avoid fraud and other prohibited or illegal activities;
4.1.3. To respond to authorized information requests from governmental authorities or
when otherwise required by law;
4.1.4. To enforce the legal terms (including without limitation Our policies) that govern
Your use of Our Platform, and/or for the purposes for which You provided the
Information;
4.1.5. To protect the security or integrity of the Platform, Our business, services and
other Users; and/or
4.1.6. To verify the provided information, either through internal mechanisms or through
authorised third parties.
4.2. For Advertising:
4.2.1. To contact You and to customise Our communication with You and the marketing
material we share with You;
4.2.2. To use Your information to provide You with product and service updates,
newsletters and other communications about existing and/or new products and
services by post, email, telephone, in-device messaging and/or text message
(SMS), if You have provided Your prior consent or we are otherwise permitted to
do so under applicable law.
4.3. For the purposes of reviews:
4.3.1. Where You have uploaded product reviews, comments or content to our websites or Platform and made them publicly visible, Platform may link to, publish or publicize
these materials elsewhere including in our own advertisements.
4.4. We do not sell, trade, or otherwise transfer to third parties Your Information.
This does not include trusted third parties who assist Us in operating Our Platform,
conducting Our business, or servicing You. When we provide Your Personal
Information to individuals and entities which assist us with Our business
activities, it is Our practice to require those individuals and entities to
keep such Information confidential and to use Your Personal Information only to
perform services.
5. Disclosure and Information sharing
5.1. We share the sensitive personal information to any third party without obtaining
the prior consent of the User in the following limited circumstances:
4.1.1 When it is requested or required by law or by any court or governmental agency or
authority to disclose, for the purpose of verification of identity, or for the
prevention, detection, investigation including cyber incidents, or for
prosecution and punishment of offences. These disclosures are made in good
faith and belief that such disclosure is reasonably necessary for enforcing
these Terms; for complying with the applicable laws and regulations.
4.1.2 We propose to share such information within its group companies and officers and
employees of such group companies for the purpose of processing personal
information on its behalf. We also ensure that these recipients of such
information agree to process such information based on our instructions and in
compliance with this Privacy Policy and any other appropriate confidentiality
and security measures.
4.1.3 We shall take all reasonable steps to ensure that the
confidentiality of Your information is maintained by imposing strict
confidentiality standards on all the third parties with whom We part this
information. In all circumstances, We shall ensure that Your Personal
Information is protected by strict confidentiality agreement.
4.1.4 We do not disclose Your Personal Information to any advertisers or any third party
for their marketing and advertising purposes without Your explicit consent.
4.1.5 We use Users Personal Information to display relevant promotions and marketing
offers, based on his/her preferences.
6. Security
6.1. Technology
used in the processing of personal data is in accordance with commercially
accepted or certified standards.
6.2. Legitimate
interests of businesses including any innovation is achieved without
compromising privacy interests.
6.3. Privacy is protected throughout processing of Information, from the point of collection
to deletion of personal data.
6.4. We have put in place reasonable physical and technical measures to
safeguard the information we collect in connection with the Services.
6.5. All information gathered on Our Platform
is securely stored within our controlled database. The database is stored on
servers secured behind a firewall; access to the servers is password-protected
and is strictly limited.
6.6. This Personal Information is immediately deleted once User deletes the Platform or deletes his account exclusively
made on the Platform,
except to the extent it is necessary to store the same under applicable laws.
6.7. Although We make best possible efforts to store Personal Information in a secure
operating environment that is not open to the public, User must understand that
there is no such thing as complete security, and We do not guarantee that there
will be no unintended disclosures of Personal Information. If We become aware
that Users Personal Information has been disclosed in a manner not in
accordance with this Privacy Policy, We will use reasonable efforts to notify
such User of the nature and extent of such disclosure as soon as reasonably
possible and as permitted by law.
7. How long do we hold information
Retention of Personal
Information will vary depending on the purposes that it was collected for, as
well as the requirements of any applicable law or regulation. We may retain
Your Personal Information to comply with the law, prevent fraud, collect any
fees owed, resolve disputes, troubleshoot problems, enforce our general terms
of use, and take other actions as permitted by law and as required to provide
the Service. Once the purpose is satisfied or the legally mandated period has
expired, we will securely delete Your Personal Information.
8. Third Party Links
7.1 Our Platform may contain links to third party websites or applications. The User agrees and
understands that privacy policies of these websites are not under Our control
and the User understands that once he/she leaves Our servers, use of any
information provided by the User or Your Personal Information shall be governed
by the privacy policy of the operator of the site used by him/her.
7.2 When the User accesses another website through a link or a URL available on the Platform, this Privacy Policy does not apply
anymore. We shall in no way be responsible in any way for Your use of such
sites. We highly recommend you to carefully read the terms and conditions,
privacy policies of such other 3rd party links to know details regarding the
Personal Data collected, stored and processed by such links.
7.3 We are not responsible for the content or the privacy polices of third-party
websites.
9. Miscellaneous
8.1 As we update, improve and expand the Platform, We may update this Privacy Policy. We will
notify You of the changes and any access/use of the Platform subsequent to such
notification will imply You have agreed to the modified terms of the Policy.
8.2 We will not be responsible for the accuracy or filtration of any of the content posted
on Our Platform by any user, however, We will be entitled to remove any content
posted by any user on Our Platform which We, at Our sole discretion, consider
offensive, discriminatory, racist, defamatory, inappropriate in nature or
unlawful.
10. Your Rights You have the right in certain circumstances to:
9.1 Withdraw Your
consent where You have given Your consent to us to use Your Personal
Information for certain purposes. You have the right to withdraw this consent
at any time by contacting us in writing using the contact details set out in
the “Contact Us” section. This will not affect the lawfulness of any use of
Your information that We make before You withdraw Your consent. Further, We
will have the option to stop providing You services for which the said
information was sought.
9.2 Access and review the Personal Information You have provided to Us. If the review
reveals that Personal Information has been recorded incorrectly or is
incomplete You may contact us via e-mail at the details as set out in the
“Contact Us” section below to correct any such inaccuracies;
9.3 Restrict the processing of Your Personal Information if one of the following applies to You:
9.3.1 You contest the accuracy of the information that we hold about You, while we verify
its accuracy;
9.3.2 We have used Your information unlawfully, but You request us to restrict its use
instead of erasing it;
9.3.3 We no longer need the information for the purpose for which we collected it, but
You need it to deal with a legal claim; or
9.3.4 You have objected to us using Your information, while we check whether our
legitimate grounds override Your right to object.
9.4 Object to the processing of Your Personal Information on the basis of our
legitimate interests;
9.5 Require us to erase Your Personal Information without undue delay if one of the
following applies, unless it is necessary to use Your Personal Information
to comply with a legal obligation or to establish, exercise or defend a legal
claim:
9.5.1 the information is no longer necessary for the purposes for which we collected it;
9.5.2 You object to us using Your information: for the purposes of understanding the
visitors to the Platform and there are no overriding legitimate grounds for the processing;
9.5.3 You unsubscribe from our marketing communications;
9.5.4 We have used Your information unlawfully;
9.5.5 the information must be erased for compliance with a legal obligation to which we
are subject.
9.6 Port Your Personal Information under certain circumstances.
11. Contact Us
Name of the Jeweller: Saheli Jewellers
Contact Number: 9425235665
Email ID: sahelijewellers@gmail.com
Registered Address: 126, Akash Ganga Supela, Bhillai Durg, Chattisgarh - 491001
12.Account Deletion Details.
1)Steps to Delete : Select the sandwich menu option seen on top left side of the homepage.
A side bar menu will slide out. In that, the last option should be the 'Account Deletion' option.
2) All the user related content will be disabled.